Even for me, as an Apple insider, seeing the Apple “Best Practices” in action is awe inspiring. No one can deny that one of the most amazing things about Apple is how they embrace secrecy as an asset. No entity keeps a secret better than Apple – AND the thousands and thousands of employees and alum in their tribe. Quite simply it’s part of our Apple DNA. And that idea translates far into how they work with their products, and especially, their users. For Apple Inc., user experience goes far beyond what the customer can see, feel and touch. It goes on behind the veil as well.
Steve Jobs talked about this himself when he was interviewed at the All Things D8 Conference in 2010.
“No, silicon valley is not monolithic. We’ve always had a very different view of privacy than some of our colleagues in the valley, we take privacy extremely seriously. As an example, we worry a lot about location in phones and we worry that some 14 year old is going to get stalked and something terrible is going to happen because of our phone, and so as an example, before any app can get location data we don’t make it a rule that they have to put up a panel and ask because they might not follow that rule. They call our location services, and we put up the panel saying this app wants to use your location data, is that okay with you. Every time they want to use it and we do a lot of things like that to ensure that people understand what these apps are doing. That’s one of the reasons we have the curated app store. We have rejected a lot of apps that want to take a lot of your personal data and suck it up into the cloud, a lot. So we’re really old, a lot of people in the valley think we’re very old fashioned about this and maybe we are, but we worry about stuff like this.
No, privacy means people know what they’re signing up for in plain English and repeatedly. That’s what it means. I’m an optimist, I believe people are smart and some people want to share more data than other people do – ask them. Ask them every time. Make them tell you to stop asking them if they get tired of your asking them. Let them know precisely what you’re going to do with their data.”
Just another example of behind-the-scenes USER experiences – one of the best “best practices” that Apple does differently.
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Kelli Richards, President and CEO
The All Access Group, LLC
