Adobe Systems recently completed their acquisition of Neolane- a company that specializes in integrating both online and offline marketing data, solidifying Adobe’s platform for their “Marketing Cloud.” But what is Adobe’s Marketing Cloud, and why is this $600 million purchase important?
Well, its not. Unless you own a company looking to efficiently analyze marketing information; or if you’re looking to by a new pair of shoes; or a great hamburger; or if you are a consumer. So, I guess it’s pretty relevant for all of us.
That being said, the Adobe Marketing Cloud is a one-stop shop for marketers looking to “get ahead and stay ahead,” by collecting and analyzing relevant consumer data. And the Marketing Cloud (I’ll refer to it as MC from now on, like the Hammer) does so with the use of Adobe Analytics, Adobe Experience Manager, Adobe Media Optimizer, Adobe Social and Adobe Target- I know, really creative names, I guess the MC lacks an imagination- all of which work, analyzing data in their specific niches, whether it be “Analytics,” customer “experience,” “social” media, etc.
In the end, Adobe, promises to equip the user with the power to understand “Big Data;” declaring, “if you understand the meaning behind the numbers you can take actions based on facts not hunches.” Sounds pretty awesome, why have power, information, if you’re not using it, or not using it correctly?
But how does The MC target and analyze useful data? By focusing on and tracking “Key Performance Indicators” about the consumer in order to make their online experience both efficient and relevant. Relevant in that they find what they’re looking for, and efficient in their search- the shortest distance is a straight-line. The MC does this by recognizing where the customer is coming from. For instance, are they new or repeat visitors to your website? Did they arrive via a search engine, or a social media platform referral? If they’re new visitors do you approach them with location based experiences, or trending items? For return visitors, what have they purchased in the past, or previously viewed? The MC analyzes all this information for you, and provides the customer with a unique, personalized web experience. It can also analyze things that are purchased together, purchasing trends, etc. The MC also analyzes across social medias, determining who mentions your company on Facebook? Twitter? Are there positive or negative reactions? Likes? Comments? All organized and analyzed for you. This just keeps getting better. Sounds like Adobe is killing it, so where does Neolane fit in?
Like I said before, Neolane specializes in integrating online and offline marketing data. So it analyzes data across platforms like the internet, email, social media, mobile, call centers, direct mail, and points of sales. Neolane will complement The Marketing Cloud’s existing Analytics, Target Audience, Social Media, Experience Manager, and Media Optimizer teams, creating both an unparalleled costumer experience and marketing tool.
Sounds like a company owners dream and an analyst’s nightmare; either way it’s a pretty impressive offer.
Until next time,
Kelli Richards, CEO of The All Access Group, LLC
